vipconciergebarcelona.com uses the personal data of its Users and is therefore subject to data protection regulations. We work with internal confidentiality rules in order to comply with current data protection/privacy regulations. To this end, vipconciergebarcelona.com has established this Privacy and Data Protection Policy, which is global and unique and therefore takes into consideration the national laws of all countries.

Person in charge:

xxxxxx

xxxxxxxx

xxxxxx Barcelona

CIF: xxxxxx

Contact: info@vipconciergebarcelona.com

Stored information:

The personal data we store for each User may include information such as name and surname, gender, date of birth, address and telephone numbers, email address, credit card number, passport and visa data as well as any other similar information. When vipconciergebarcelona.com offers its services to a corporate or individual user, it creates an electronic “Customer Profile” that includes personal data. These are stored in a data file which will serve as a query basis.

Treatment of personal data:

In addition to creating customer profiles, vipconciergebarcelona.com uses personal data for purposes related to the services the customer has requested, as well as for commercial purposes, such as sending exclusive content, promotions and advertising.

We guarantee that these data will never be shared with third parties, except by legal obligation.

Personal data will be kept as long as the relationship is maintained and the user does not request its deletion.

Any recipient can demand the definitive deletion of their contact data. To do so, it is only necessary to respond to any of the e-mails received, or by sending an e-mail to info@vipconciergebarcelona.com.

Reservation orders:

To make a reservation for services requested by a customer, vipconciergebarcelona.com may need to transfer personal data to trusted suppliers and computer reservation systems.

User Consent:

In the case of a particular user, vipconciergebarcelona.com usual procedures provide the customer with an Individual Declaration of Personal Data Protection, applying the current Policy of the LOPD. In the case of a corporate user, vipconciergebarcelona.com acts exclusively as data processor, following the instructions of its client and the client manages the process of obtaining the employee’s consent.

Transfer of Data to Third Parties:

Prior to the transfer of data to third parties, third parties are required to sign a data transfer agreement with vipconciergebarcelona.com, in which they are requested to respect the applicable data protection regulations. An exception may be made where personal data have been obtained in the European Union when the third party is located in another EU country or in a country whose data protection legislation has been recognised by the EU. This measure ensures that even when the legislation binding third parties is less stringent than vipconciergebarcelona.com internal standards, the level of protection of travellers’ data is always the same.

Security

In compliance with the various Data Protection legislations, vipconciergebarcelona.com has adopted and implemented the appropriate technical and organizational measures to protect customers’ personal data at a High Security Level.

Users’ rights:

According to Organic Law 15/1999, the user reserves the right to access, modify, rectify, cancel and oppose any personal information at any time. You can exercise this right by sending an email to info@vipconciergebarcelona.com on the condition that you can reliably verify your correct identity.